My eBlocker doesn’t work. What can I do?
Please go to http://setup.eblocker.com and check if the eBlocker icon appears at the top right of your browser. If it does, you can get to “settings” by clicking on the settings icon. If the eBlocker doesn’t appear, try to access settings, by reading this article
If your eBlocker doesn’t work, please contact us at firstname.lastname@example.org. Please name following information with your request:
- What router are you using?
- Are you using eBlocker with automatic setup or with manual configuration?
- Are there any other network devices ( for example, switches ) between eBlocker and the terminals present?
- Are both network LEDs and red power LED lit up?
- Does your router recognize eBlocker? ( There is a list of all connected devices displayed in your router normally. You can find items like DHCP in your menu, for example)
- Does the orange eBlocke icon appear at the top right of your browser: http://setup.eblocker.com/?
- Can you access eBlocker? We have different options that we explain here if you can’t access your device.
How does the eBlocker offer more protection than other tools?
Traditional tools focus only on a small, specific area for individual devices. For example there are specific browser plugins for PCs that block trackers only, and others that just block online ads. Even with several browser plugins activated at once, it is very likely that the visited website will still track you by your IP-address. However, the eBlocker blocks all user profiling services and lets you surf anonymously, hiding your IP-address. With just one click you can enable the Tor network which prevents your IP-address from being identified. A comprehensive privacy protection is only possible in this combination.
Does the eBlocker work with any Internet connection?
Yes. The eBlocker works regardless of your Internet provider (ISP) and with any Internet connection worldwide. We recommend a broadband connection with at least 1 Mbit, that is always connected to the Internet.
What Internet devices work with the eBlocker?
All Internet devices that are connected to your home network will benefit from the eBlocker. Whether you use a Smartphone, Tablet, PC, Mac, SmartTV or a game console to access the Internet, all devices are protected by eBlocker automatically.
What operating systems and browsers are supported?
The eBlocker works independently from operating system and browser since no software needs to be installed. Older operating systems could cause issues when adding the eBlocker certificate. Older browsers can also cause issues when displaying the eBlocker user interface.
I’m using apps on my tablet/Smartphone that display ads. Does the eBlocker block in-app advertising while connected to the home network?
Yes, the eBlocker blocks ads regardless of whether they are displayed in a browser or in apps. However, it may happen that the app developer has “hardwired” a banner into the app, which is not loaded from the Internet. In this case the banner can not be blocked and usually user profiles can not be created.
Does “Zero Installation” work in any home network?
“Zero Installation” works easily on most home networks and for most Internet-enabled devices. Due to the variety of network devices we cannot guarantee compatibility with individual devices. In this case a, wizard-assisted configuration method for the individual network setting can be used so that the eBlocker will work on any home network.
Does the eBlocker replace a firewall?
The eBlocker protects your intimacy while browsing. It prevents third parties from collecting data about you without your consent. A firewall protects your home network from external access. The eBlocker also includes a firewall, but it only protects the eBlocker itself from attacks. To protect your home network, we recommend using your own firewall.
Does the eBlocker replace a virus scanner?
No, the eBlocker does not replace a virus scanner. The eBlocker protects your devices from accessing browser-based malware, but can not scan your devices for viruses.
To protect your devices, we recommend using your own virus scanner.
Why does the eBlocker also block online advertising?
Most online ads (banner, video, text etc.) are already tracking and profiling you just by loading the ad even if you don’t click on it. Therefore by default eBlocker blocks data collecting online advertising. Of course, you have the ability to turn on the advertising for Web pages of your choice – but you will be tracked again on these pages.
How does the eBlocker block trackers from creating user profiles?
We are using community-maintained, open-source filter lists to determine whether an HTTP request is sent to a known tracking server. In this case eBlocker blocks the request and does not send any data to the tracker. In addition we have developed adaptive self-optimizing algorithms and are constantly maintaining custom filters to ensure maximum privacy protection for you.
What about the “Private browsing” mode of my browser?
The “private browsing” mode works well to eliminate the traces of your session on the local computer and in the browser, because all data that is stored during the session will be deleted at the end. Tere are two issues with “private browsing” however. First you always lose all settings, login functions or shopping carts that have been saved in a cookie for your convenience. Second trackers, advertising networks and social networks will track you anyway, but they‘ll lose the cookie which helps them to recognize you. Unfortunately today cookies are not necessary to recognize you. You can easily be recognized by trackers using your IP-address(es) or techniques like “canvas fingerprinting
I am using the browser preference “do-not-track”. Isn’t this sufficient to not get tracked?
The “do-not-track” preference in your browser sets a signal in the HTTP protocol to indicate to websites that you don’t want to be tracked. However the problem is that this signal is ignored by most trackers and websites, therefore you are still getting tracked. Unfortunately today there is no legal provision to enforce compliance with the „do-not-track“-signal.
Does the eBlocker support HTTPS (SSL) encrypted connections?
Yes, the eBlocker supports HTTPS (SSL) connections for web browsing if the user enables the HTTPS (SSL) feature. The eBlocker forms the end of the encrypted end-to-end connection with the server, analyzes the packets and encrypts them again when acessing the internet device. In order for this encryption to work, the so called root encryption certificate – individually for each eBlocker – must be recorded once in the browser or in the operating system.
This process is an “industry standard” to protect encrypted connections and is also successfully used by us.
Do all pages and apps work when HTTPS (SSL) is enabled?
Usually the process works very well with common websites. There might only occur some connection problems when using certain apps that are connected directly to the server. Currently, we know about 112 apps that are already in an exception list and can be enabled easily so that the apps can function as usual. Technical savvy users can also define an app exception. Or you can let us know and we will take care of it.
Generally speaking; if a website or an app requires a lot of tracking and therefore problems with the eBlocker occur, you can always click on “Pause” and have the eBlocker paused for that device. Afterwards everything works as if the eBlocker is not switched on.
My ISP interrupts the Internet connection every night. Don’t I get a new IP address after every disconnect?
If you are constantly connected to the Internet by cable or DSL, your IP-address rarely changes. In fact, more frequently you are using the same IP-address for months while surfing the web. So trackers can use the IP-address to clearly identify you.
Why does eBlocker use the Tor network?
The Tor network is a volunteer-operated computer network which is not subject to any Governmental control. It offers users enhanced Internet anonymity by constantly changing the visible IP address. So user can not be identified by their original IP address. Unfortunately Tor does not block any trackers or ad-networks, thus personal user profiles are still created. To prevent this, you need the eBlocker.
Can the Raspberry Pi / Banana Pi be used for eBlocker?
Yes, you can use your Raspberry Pi or Banana Pi for running the eBlocker software. We recommend the Banana Pi for better data throughput and faster Internet connections. The eBlocker software will be available for download during the “Early Access”-phase. Access to the phase is available on Indiegogo
starting at $10.This offer is valid until the 20th
of September and while supplies last.