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Newsletter, August 31st, 2016

Newsletter, August 31st, 2016
| Farena

Delivery starts, new release and more

Dear customers and prospective customers,

We would like to inform you about our latest developments.

Delivery starts next week
As reported in our previous update, all eBlockers are currently in production and will be shipped to you shortly. Unfortunately there has been a delay of a few days in our production, because the surface structure didn’t comply with our quality standards. The rework is done and the first pallets are ready for shipment to our northern Germany logistics partner SERU early next week. The individual shipping to all our customers will take place from there starting next week. All eBlockers will be shipped “first in – first out”, which means our early buyers will receive their eBlockers first. Once your eBlocker is shipped, you will automatically receive an email with a tracking number to track the delivery status via DHL or UPS. Due to the high number of orders, we kindly ask you to refrain from individual requests about your order. We are doing the best we can to ship your eBlocker as soon as possible.

Development status
The functionalities of eBlocker Pro are all completed except for eBlocker Mobile. All features of eBlocker Family and eBlocker Mobile will be provided to you gradually until the end of 2016 via automatic updates. As a small team we are giving full power to satisfy our customers and develop the best privacy solution for you. Please understand that we can’t develop all new features at once and that we will provide them gradually.

Latest release
This week we will release a new, improved eBlockerOS version 0.9.3 that particularly simplifies the handling of your eBlocker. Highlights of the release include an improved user interface and an optimized detection and treatment of tracking links. In addition, the eBlocker settings can now be protected with an administrator password and the definition of exceptions-lists for native apps has also been improved. For all new features, please check out our Release Notes. The new eBlockerOS version is automatically distributed to all activated eBlockers with an update license.

Technical support
As we are only a very small team at the moment, we are currently not able to provide support by phone. Once you’ve received your eBlocker the user manual will be available, in which most common questions are answered already. In addition, we offer the opportunity to discuss technical issues in our forum.
An important note for users of AVM Fritzbox 7490, 3490 or 7360 in advance: Due to a known AVM bug on these devices, it is unfortunately necessary to setup the eBlocker individually. Only after tthe individual setup, wireless clients will run smoothly. For more information please check out our forum post for users of these devices.

Lifetime upgrade special offer
Many of you asked for an upgrade of „1 year license“ to „LIFETIME“. Therefore we have prepared a special offer for you that we will present shortly after returning from the IFA.

IFA: International consumer electronics expo in Berlin (Sep 2nd- Sep 7th)
Starting tomorrow, a part of our team will be attending the IFA to present the first eBlocker-series at our stand (Hall 25, 110-26). We are looking forward to the show and are very excited about the feedback from the expo visitors.

We already wish you a lot of fun with your eBlocker.

Kind regards,
Farena and the whole eBlocker team

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