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Newsletter, November 14th, 2016

Newsletter, November 14th, 2016
| Farena

Reward program, latest release, new sales partner and more…

Dear customers and prospective customers,

We would like to inform you about our latest developments.

Reward program launched
As previously announced in our newsletter, we have developed a reward program for our customers that want to recommend our eBlocker. The reward program has now officially been launched and will gradually start for chosen customers. If you have been chosen for the participation, you will shortly receive an email with detailed information about the program. Please understand that participation in the reward program will only be made available through invitation in the beginning. After a successful start, every eBlocker customer will get access to the program.

Latest release
A lot of our customers wished for an optimized support of OS X El Capitan and macOS Sierra. With releasing the new, improved eBlocker OS 0.9.4 we are therefore providing a new exemption list for apple devices, so all macOS and iOS devices can be connected to the eBlocker without any problems. Additionally, we optimized the exemption lists for Amazon, Windows, Google and Facebook apps and have included additional exemption lists. Furthermore, the pause feature has been improved. It is now possible to increase the pausing time in 5 minute steps (up to 20 minutes) and to abort the pausing at any time. In addition to that, endless tracking redirect loops will now be avoided. For all new features, please check out our Release Notes. The new eBlockerOS version is automatically downloaded and installed to all activated eBlockers with an update license.

New sales partner
Long-term success is a result of a good partnership. We are pleased to announce that ELV has now become one of our well-known partners. ELV is one of the successful manufacturers of electronic systems and one of the bigger electronic-mail-order-companies. Our eBlocker is now also a part of their extensive product catalog and available in the ELV online shop. Furthermore we are glad to have been accepted as a Launchpad partner at Amazon. Our innovative product can now be get to known by even more customers, so they can have the opportunity to control their internet privacy from now on as well. We will inform you about the availability of our eBlocker on Amazon as soon as possible.

Development in our support
We are working at full speed on providing faster support. Since the 01.10.16, Claus is now working together with Tim in our support-team. Thanks to Claus, we have reached additional speed and are optimizing the service quality. The average reply time lies in three days after receipt, at the moment. We have thus come one step closer to reach our goal of responding to all enquiries within 24 hours. With our FAQs in our forum, we additionally give our customers the opportunity to search for a solution on their own, in a much faster way. The FAQs are gradually extended with new subjects. We are also finding out about new routers and network configurations every day and are working on examining new solutions that we constantly provide in our forum.

New package design
We are very thankful for the positive feedback and for the high praise for our product- and package design. Due to your feedback and first learnings about sales, we are optimizing our package design. Thus, the grip recess will have a bigger section inside, so the eBlocker can be taken out easier and the serial numbers will additionally be placed right on the package. A lot of our customers also asked for an immediate overview of the scope of delivery with receipt of their eBlocker. That is why the scope of delivery and technical details will be listed from now on at the bottom of the package.

eBlocker at TecTime TV
The german TecTime TV invited us to a broadcast for technology interested people and asked us to give a closer look into the topic internet privacy. We gave some tips about protecting yourself from data tapping. The broadcasts will be aired in 3 episodes. In the first episode from 30.09. our eBlocker has been presented and internet tracking has been clarified. In the latest episode, we get a closer look into the protecting functions of eBlocker.

We are moving
Due to our constantly growing staff and our therefore decreasing offices; we need a bigger office space. That is why we searched for a new office – and we found one: On the 02.12.16 we are moving to the Kaiser-Wilhelm-Str. 47 and are very excited about our new offices in the city center of Hamburg. Today, we already would like to show you a little preview of our new building:

We are hiring
With a team of 11 members, we are working on new ideas and are optimizing our eBlocker with full dedication. Would you like to support us? We are looking for software developers that care about the importance of internet privacy and want to work in a company that they can identify with and can be excited about. This job description is not suiting you? Perhaps one of the other job vacancies? Or maybe you know anyone who would fit well into our company? We would be more than happy to be recommended by you!

Kind regards,
Farena and the whole eBlocker-team

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